Passenger Assistance at London Euston
A Mobility Assistance Reception is available for passengers who require accessibility support at the station. Assistance is available to and from platforms, the car park, and the taxi rank.
Mobility Assistance Reception
- Location: On the main concourse, between Boots and the main ticket office.
- Opening Hours: Monday to Saturday, 07:00 – 23:00; Sunday, 08:00 – 23:00.
- On the Day: You can request assistance on the day of travel directly from the reception. If it is closed, please use the contact number on the reception door or speak to any member of station staff.
Booking Assistance in Advance
It is recommended to book assistance at least 24 hours in advance. You can do this by contacting the train company you are travelling with, or by calling the Passenger Assist team directly.
- Passenger Assist team: 0800 024 8997
- Avanti West Coast: 0800 0158 123 (Textphone: 0800 0158 124)
- London Northwestern Railway: 0800 092 4260 (Textphone: 0844 811 0134)
- London Overground: 0343 222 1234 (Textphone: 020 3031 9331)
- Caledonian Sleeper: 0330 060 0500 (Textphone: 18001 0330 060 0500)
Station Accessibility Features
- Induction Loops: Located at the ticket office, under the main arrivals board, and by the Melton Street exit.
- Step-Free Access: While the main station has step-free access routes, there is no complete step-free access from the Euston concourse to the London Underground platforms. The nearest tube station with full step-free access is King’s Cross St Pancras.
- Lifts: Lifts are available to access the balcony and First Class lounge. Please note that the lifts by the main ticket office only connect the concourse to the Underground ticket hall, not the tube platforms.
- Tactile Paving: All platforms are fitted with tactile paving to assist visually impaired passengers.
Explore Things to Do in London
- The British Museum
- Hyde Park
- National Gallery
- Science Museum
- South Bank
- Natural History Museum
- Tate Modern
- Museum of London
- St. Paul’s Cathedral
- Museum of London Docklands
- Sir John Soane’s Museum
- The Freud Museum
- Fashion and Textile Museum
- London Eye
- The Rooftop at The Trafalgar St. James
In partnership with:
- Mobility Assistance Reception
- London Euston Touch Screens
- Left luggage
- Photo booths
- London Euston Bike Rack
- Euston’s taxi rank
- Euston Customer Lounge
- London Euston Station Toilets
- Ticket Machines
- Euston Station Map
- London Euston Lifts
- Euston Station Royal Mail Postbox
- Cash and Bureau De Change
- London Euston Escalators
- Rehydration Point
- Change Machine
- London Euston Payphones
- Timpsons
TIP: Are you planning to see a show on your next trip to London? You can save on London theatre tickets and make sure you get the best seat by booking tickets online in advance.