euston.com
Support for your journey

Passenger assistance.
Travel with a helping hand.

Find support at London Euston, book assistance for your train and plan a route that works for you.

Call Passenger Assist
London Euston · Independent station guide

Euston.com is an independent guide. Station staff and your train operator provide assistance.

Know before you go

Help, before and during your trip.

Support on the day

You can request assistance at reception without an advance booking. Staff can help you between your train, taxi rank and drop-off area. Tell them where you need assistance.

Find reception on the map

Book ahead

Book as early as you can through your train operator, the Passenger Assistance app or website, or the national phone line. Assistance can generally be requested up to two hours before travel.

How Passenger Assist works

Step-free routes & lifts

All National Rail platforms have step-free access. Lifts also serve the balcony and First Class lounge. Euston’s Tube platforms are reached by escalators and stairs.

Check an accessible onward route

Induction loops & tactile paving

Induction loops are provided at designated listening areas and at station Help Points. Platforms have tactile paving to support passengers with sight loss.

Find help points

Contact Passenger Assist

For booking advice or help reaching the right train company:

0800 022 3720

Select option 1 to reach the appropriate operator.

Text 60083

Passenger Assist text enquiries: Monday–Friday, 09:00–17:00.

Official booking information

Reception and staff help differ

The reception hours above are shorter than the wider staff-assistance hours.

Monday–Thursday
04:30–01:30
Friday–Saturday
04:30–02:00
Sunday
05:15–01:30

After midnight, the closing time refers to the following morning.

Your train company

Contact your operator.

London Northwestern Railway

0800 024 8997

Relay UK: 18001 0800 024 8997

Caledonian Sleeper

0800 904 7267

Accessible Travel & Passenger Assist

Check official Passenger Assist contacts

Plan your next connection

Keep your journey joined up.

Check step-free routes and connections before you travel across London.

Plan with TfL
Browse private transfers with GetYourGuide

Partner bookings. Confirm accessibility and luggage requirements with the provider before booking.

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Station details: Network Rail. Information can change; check with staff or the provider before travelling.

Not sure where to go?
Ask a member of station staff.Find help points