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SERVICES AND FACILITIES

Mobility Assistance Reception

The Mobility Assistance Reception at London Euston station is a dedicated service for passengers with disabilities or mobility issues.


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The staff at Mobility Assistance Reception is trained to assist with boarding and exiting trains and help with luggage and other needs. Passengers can also reserve a wheelchair or mobility scooter if needed.


The reception is located in the main concourse and is open during station hours. The service aims to make travelling by train as comfortable and stress-free as possible for all passengers.


Booking


To ensure a smooth and stress-free journey, we recommend booking assistance at Euston Station, the busiest station in the country for mobility assistance, at least 24 hours in advance.


While Euston station will always strive to assist all passengers, those who pre-book will take priority over those who request assistance on the day. Therefore, please contact your train operator to book assistance and provide them with your train times and seat reservations, if applicable.


NEW: London Euston station information touch screens – Passengers with severe hearing difficulties can now find out times of trains.

At London Euston, they are proud to offer mobility assistance to customers free of charge throughout station opening hours.


Where is it? Mobility Assistance Reception is located on the main concourse adjacent to the ticket office. There is also a Customer Information Point located in the centre of the concourse.Monday-Saturday 07:00-23:00 Sunday 08:00-23:00. Tel: 020 7922 6482


  • Step-free access : Whole station
  • Step-free access notes:

London Euston station is suitable for disabled passengers and their is Level access to all platforms via ramps.Lifts provided between concourse, car park, taxi and London Underground ticket hall.There is also Lift access available to the Underground ticket hall but the Underground station itself has only escalators and stairs.You will find nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.If you would like more information on the accessibility on London Transport click here.


  • Ramps for train access : Yes
  • Wheelchairs available : False
  • Induction Loop : Yes
  • Accessible ticket machines : Yes
  • Accessible Booking Office counter : Yes
  • Accessible taxis : unknown
  • Accessible taxis notes : 

You will find the route to the main taxi pick up point is outside the front of the station (formerly Euston Square Gardens West), instead of using the previous underground taxi rank.You can request assistance to and from the taxi rank by using the telephones at the top of the stairs and at the taxi set down point.You can also call Mobility Assistance at London Euston on 0207 922 6482.


You will find the main taxi rank outside the front of the station (formerly Euston Square Gardens West), instead of using the previous underground taxi rank.


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Find your way around by referring to their Euston Station Map.


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