Passenger Assistance at Euston
A guide to mobility assistance and accessibility services to ensure a smooth journey through the station.
Euston.com is an independent guide and does not operate these services. For real-time support, please speak to station staff or use the official contacts shown below.
Mobility Assistance Reception
On-the-Day Support
A Mobility Assistance Reception is available for passengers who require accessibility support. Assistance is available to and from platforms, the car park, and the taxi rank.
Location:
On the main concourse, between Boots and the main ticket office.
Opening Hours:
- Mon - Sat: 07:00 - 23:00
- Sunday: 08:00 - 23:00
You can request assistance on the day of travel from the reception. If it is closed, please use the contact number on the door or speak to any member of station staff.
Booking Assistance in Advance
Plan Your Journey
It is best to book assistance as early as possible, although bookings can be requested up to 2 hours before your journey is due to start. You can also turn up and request assistance on the day. Book through the train company you are travelling with, the Passenger Assistance app or website, or the national Passenger Assist contact number below.
Contact Passenger Assist
Select option 1 to be connected to the appropriate train company. You can also text 60083 with a Passenger Assist enquiry, Monday to Friday, 09:00-17:00.
Or contact your train operator directly:
Avanti West Coast
Phone: 0800 0158 123
London Overground
Passenger Assist: 0343 222 2000
Caledonian Sleeper
Accessible Travel & Passenger Assist: 0800 904 7267
Station Accessibility
Induction Loops
Induction loops are available at designated listening areas, and all station Help Points have induction loops.
Step-Free Access & Lifts
The National Rail station has step-free access to all platforms, with lifts serving the balcony and First Class lounge. Euston Underground does not offer complete step-free access between the National Rail concourse and every Underground platform.
Tactile Paving
All platforms are fitted with tactile paving to assist visually impaired passengers.
