Help & Support at Euston

Station Staff

For immediate help, approach any member of staff on the station concourse — they’ll be happy to assist with questions or travel queries.

Assisted Travel Lounge

A dedicated Assisted Travel Lounge is located on the main concourse, near the ticket office. It’s open for passengers who need extra help with their journey.

If the lounge is closed, use the phone number displayed on its door or ask any member of station staff for support.

British Transport Police

To report crime or any suspicious activity at the station, contact the British Transport Police:

• Call: 0800 40 50 40
• Text: 61016

In an emergency, always dial 999.

Passenger Assist

If you’ve already booked assistance — or would like to make a new booking — you can use the national Passenger Assist service. Booking in advance is recommended so staff are ready to help when you arrive.

Call: 0800 022 3720 and select option 1 to be connected to the appropriate train company.
You can also book via the Passenger Assistance app or website, or text 60083 with an enquiry Monday to Friday, 09:00-17:00.

Book Directly with Train Operators:

• Avanti West Coast – 0800 0158 123
• London Northwestern Railway – 0800 024 8997
• London Overground Passenger Assist – 0343 222 2000
• Caledonian Sleeper Accessible Travel & Passenger Assist – 0800 904 7267

Information Points

Information is available from station information points, the ticket office and station staff for journey planning or general enquiries.

Help Points

Help Points are placed in selected areas for direct assistance and are fitted with induction loops.

Induction Loops

Listening points and Help Points are equipped with induction loops for passengers with hearing impairments.