Passenger Assistance at Euston
A guide to mobility assistance and accessibility services to ensure a smooth journey through the station.
Euston.com is an independent guide and does not operate these services. For real-time support, please speak to station staff or use the official contacts shown below.
Mobility Assistance Reception
On-the-Day Support
A Mobility Assistance Reception is available for passengers who require accessibility support. Assistance is available to and from platforms, the car park, and the taxi rank.
Location:
On the main concourse, between Boots and the main ticket office.
Opening Hours:
- Mon - Sat: 07:00 - 23:00
- Sunday: 08:00 - 23:00
You can request assistance on the day of travel from the reception. If it is closed, please use the contact number on the door or speak to any member of station staff.
Booking Assistance in Advance
Plan Your Journey
It is recommended to book assistance at least 2 hours before you travel to ensure staff are available. You can do this by contacting the train company you are travelling with, or by using the Passenger Assist service.
Or contact your train operator directly:
Avanti West Coast
Phone: 0800 0158 123
London Northwestern Railway
Phone: 0800 092 4260
London Overground
Phone: 0343 222 1234
Caledonian Sleeper
Phone: 0330 060 0500
Station Accessibility
Induction Loops
Located at the ticket office, under the main arrivals board, and by the Melton Street exit.
Step-Free Access & Lifts
The main station has step-free access and lifts to the balcony and First Class lounge. However, there is no complete step-free access from the concourse to the London Underground platforms.
Tactile Paving
All platforms are fitted with tactile paving to assist visually impaired passengers.