Mobility Assistance Reception | London Euston - Station - Hotels

Assistance is available from the Mobility Assistance Reception. If the reception is closed, please use the number on the reception door or approach any station staff member. The Mobility Assistance Reception is open from 07:00 to 23:00 on Monday to Saturday and from 08:00 to 23:00 on Sunday.

Disabled assistance is provided to and from platforms, the car park, and the taxi rank and drop-off area. You can request this assistance from the Mobility Assistance Reception, located on the main concourse between Boots and the ticket office, or any staff member.

It is preferable to book assistance 24 hours in advance using the contact numbers of the train company you are travelling with:

– Avanti West Coast: 0800 0158 123, textphone 0800 0158 124
– London Northwestern Railway: 0800 092 4260, textphone 0844 811 0134
– London Overground: 0343 222 1234, textphone 020 3031 9331
– Caledonian Sleeper: 0330 060 0500, textphone 18001 0330 060 0500

Induction loops

It is at the ticket office, beneath the main arrivals board, and near the Melton Street exit.

Lift access to all floors.

The balcony and first-class lounge can be reached via the lift next to the escalators on the station’s east side. Additionally, two lifts by the main ticket office exclusively connect the main concourse to the underground ticket hall level.

Please note: No step-free access from the London Underground ticket hall to the platforms exists.

Platform – Detectable warnings or tactile panels

Detectable warnings, also known as tactile panels, consist of truncated domes. These bumps, individually installed or collectively on a tile or noticeable warning pad, are large enough to be felt underfoot or detected with a walking cane yet small enough to avoid creating tripping hazards. All platforms at Euston Station are equipped with these tactile panels.

Step-free access

Balcony & first-class lounge

Step-free access is facilitated by using the lift next to the escalators on the station’s east side.

London Underground access

Complete step-free access from Euston Concourse to London Underground Platforms is not available. The nearest station with step-free access is London King’s Cross station.

Step-free access to the central station is via:

– Corner of Euston Road and Melton Street Euston Road taxi rank.
– Corner of Euston Road and Eversholt Street – accessible through the walkway from the TfL bus station along the path next to the Doric Arch pub.

Step-free access to platforms 1-16

The platforms are step-free and accessed via steep ramps from the main concourse. However, there is still a gap or step between the platform and the train. We recommend that wheelchair users and those unfamiliar with the station seek assistance from a member of our team.

The platforms are lengthy, so reaching your train or accessing our main concourse on arrival may take some time. Therefore, you may seek support from one of our station team members to ensure you reach your destination on time.

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