Help & Support at Euston

Find all the information you need on assistance services, help points, and information desks around the station.

Mobility & Passenger Assistance

Mobility Assistance Reception

A dedicated Mobility Assistance Reception is situated on the main concourse, between Boots and the ticket office. Assistance is available from the reception during its opening hours. If the reception is closed, please use the phone number posted on the reception door, or ask any member of the station staff for help.

Reception Opening Hours:

  • Monday - Saturday: 07:00 - 23:00
  • Sunday: 08:00 - 23:00

Booking Assistance

Disabled assistance is available to and from the platforms, car park, and taxi rank/drop-off point. You can request this from the staff at the station. Still, it is recommended to book assistance 24 hours in advance by contacting the train company you are travelling with.

Book Assistance with Train Operators:

Avanti West Coast

Phone: 0800 0158 123

Textphone: 0800 0158 124

London Northwestern Railway

Phone: 0800 092 4260

Textphone: 0844 811 0134

London Overground

Phone: 0343 222 1234

Textphone: 020 3031 9331

Caledonian Sleeper

Phone: 0330 060 0500

Textphone: 18001 0330 060 0500

Information

Information Points

Dedicated Information Points are available for journey assistance. Help is also available from the ticket office.

Help Points

Help Points are in limited locations for direct assistance and are all fitted with induction loops.

Induction Loops

Available at designated listening areas and all Help Points to assist passengers with hearing impairments.