Find station staff, contact Passenger Assist or report a concern. Choose the support you need below.
Euston.com is an independent guide. Station staff, train operators and the official services below provide support.
Approach a member of staff, visit an information point or use a Help Point for journey advice and general enquiries.
Closing times after midnight refer to the following morning.
Find reception beside the ticket office on the main concourse.
If reception is closed, use the number displayed on the door or ask station staff for help.
Passenger assistance guideHelp Points are available in limited locations, including at the accessible taxi rank, to contact staff. Ask staff to direct you to the nearest available point.
Find your way on the mapJourney information is available from station staff, information points and the ticket office.
Induction loops are provided at designated listening areas and on all Help Points for passengers with hearing impairments.
Request assistance up to two hours before travel. Booking ahead is recommended, but you can still ask staff for assistance on the day.
0800 022 3720Select option 1 for the appropriate train company.
Text 60083Text enquiries: Monday–Friday, 09:00–17:00.
Official Passenger Assist guidanceBook using the app or websiteFor a non-emergency railway crime, suspicious activity or concern:
0800 40 50 40Text 61016Use 999 if someone is in immediate danger or needs an urgent emergency response.
Call 999Partner bookings · We may earn a commission. Confirm your accessibility needs, luggage allowance and pick-up point with the provider.
Station guidance: Network Rail. Booking guidance: National Rail. Contacts and hours can change; confirm arrangements before travelling.